Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to harness the power of digital transformation through a mobile field service solution that supports on-site employees efficiently and seamlessly, without adding extra workload.

The FLS MOBILE App (FLOW EDITION) goes beyond traditional paper-based systems to streamline the entire service process, allowing your field service team to prioritize customer satisfaction. From instant notifications about engineer arrivals or deliveries at customer locations via text message to live on-route tracking, we minimize customer wait times.

Integration with FLS Real-Time-Scheduling enhances agility, enabling the seamless incorporation of same-day and ad-hoc requests into the route schedule.

Elevate your service operations with the FLS MOBILE FLOW EDITION, where fully digital workflow processes are seamlessly integrated into an app.

Are you currently using or planning to adopt the BPMN standard for process modeling?

Now, you can effortlessly transfer your BPMN processes to your field service app, ensuring intuitive and user-friendly operations tailored to the specific needs of each service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: BPMN standard workflows can be easily mapped and flexibly compiled, enabling rapid digitization of processes.

• User and Role Reference: Offers clear, simple, and self-explanatory guidance, supporting the skill sets of engineers/drivers and minimizing errors during execution.

• Data Transmission: All necessary data for deployments, including customer master data, object data, and material data, are transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integrates with systems like Google Maps or custom GEO systems for efficient navigation.

• Partner Integration: Easily connect with partners and service providers through link sharing.

• Staff Radar: Allows engineers to see the locations of nearby colleagues for assistance on calls.

• Push Notifications: Sends alerts to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.

• On-Premise Data Recording: Captures call and feedback data both online and offline.

• Appointment Management: Enables field engineers to independently schedule binding appointments, integrated with FLS Real-Time-Scheduling.

• Documentation: Facilitates the recording of checklists, reports, and updates to master data.

• Information Provision: Delivers comprehensive information on the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Supports the exchange of photos and documents in common formats, directly integrating with your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment from both customers and engineers.

• Mobile Time Recording: Tracks activities and absences directly from the mobile app.

• Mobile Materials Management: Manages materials, including van stocktaking, direct booking, and reordering of used materials, transparently logging material exchanges between colleagues.

  • Display and management of material groups, locations, storage facilities, and inventory.
  • Handles serialized materials.
  • Manages material movement and restocking requests.

For any questions or further information, please contact us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!